Terms & Conditions

1. Scope of Application

- These General Terms and Conditions (hereinafter "GTC") apply to all legal transactions conducted through https://neokosim.company.site.
- NeoKOSIM (hereinafter "NKS") reserves the right to amend these GTC at any time.
- The version of the GTC in effect at the time of the order applies to that order and cannot be unilaterally modified.
- Any conflicting or disadvantageous terms proposed by the customer will not be recognized.

2. Description of Services

2.1 Service Scope

- NKS provides prepaid eSIMs, SIM cards, and Pocket WiFi devices for Korea and abroad, offering 3G/4G/LTE/5G internet connectivity.
- The service is supported by telecommunication providers and partners such as SKT, KT, LGU+, KT MVNOs, and Airalo, offering rental services for Korea eSIMs, SIM cards, Pocket WiFi, and international eSIMs.
- Data allowances and connectivity terms vary depending on the selected product plan (e.g., daily high-speed quota, speed-restricted unlimited, or full unlimited), as specified on each product detail page.
- However, NKS reserves the right to suspend or restrict internet access in cases of misuse or excessive data consumption.

2.2 Online Booking and Registration

- Customers must register to use NKS services.
- Registration takes place directly via the website http://www.neokosim.company.site.
- To register for our services, customers must provide the following information:
First name, Last name, Nationality, Shipping address, Email address (used for verification and as the login ID), and Password (passwords are stored as hashed data, and NKS does not have access to them).

2.3 Obligations of NKS (Prepaid eSIM, SIM Card, Pocket WiFi Provider)

- NKS shall use reasonable endeavors to provide customers with a high quality of service.
- However, NKS does not guarantee that the service will be uninterrupted, provided in a timely manner, entirely secure, or fault-free.
- Risks associated with normal wear and tear will be assumed by NKS, which will promptly repair or replace equipment that materially impairs functionality.

2.4 Customer Obligations

- In using the equipment or services provided by NKS, the customer must not engage in any of the following actions:

• Abusive, illegal, or fraudulent activities
• Actions that cause network impairment or damage
• Modifying the intended purpose of the prepaid eSIM, SIM card, or Pocket WiFi

- The customer shall comply with the following:

• Reasonably protect the equipment against risks of theft, damage, loss, etc.
• Maintain the equipment in an orderly, functional state and not remove any components (e.g., modifying Korea SIM cards).
• Upon termination of the agreement, the customer shall return the equipment promptly to the designated pick-up/return location specified by NeoKOSIM.
• Equipment must be returned in its original condition. If the customer fails to do so, NeoKOSIM may debit all or part of the security deposit to repair damage. If a deposit deduction is made, NeoKOSIM will notify the customer within two (2) weeks of the equipment return.
• If the customer breaches obligations under Sec. 2.4, NKS may suspend service usage and will notify the customer as soon as reasonably practicable.
• During any period of suspension, the customer remains obligated to pay all charges due under this Agreement for the suspended services.

3. Conclusion, Duration, and Termination of Contract

- Conclusion of Contract: The contract is established upon website registration and order submission (completion of payment).
- Usage & Rental Period: Charges are calculated based on the selected usage period or daily rental fee from the start date to the return date. For rented physical equipment, the return date means the date the equipment is delivered to the designated drop-off point.
- Contract Termination:
1) Pocket WiFi (Rented Device): The contract terminates immediately upon returning the equipment to the designated drop-off point after the rental period.
2) eSIM & SIM Card (Digital/Physical Product): The contract automatically terminates when the plan duration expires or the data quota is fully used, requiring no return process.

4. Payment and Charges

4.1 Payment Conditions

- Payment for NKS services is made via credit card, PayPal, or bank transfer, securely processed through encryption.

4.2 Charges and Disputes

- All charges are inclusive of VAT unless specified otherwise.
- If the customer disputes an invoice, they must notify NKS in writing with details within 12 days of receipt.
- NKS requires reasonable security, such as a credit card pre-authorization or deposit, upon conclusion of the agreement for potential loss claims.
- The customer is not entitled to set off claims against NKS unless confirmed by a final court judgment or mutual agreement.

4.3 Liability for Loss and Damage

- The customer is solely responsible for all loss, theft, or damage to equipment during the rental period.

4.4 Compensation Amounts for Loss

- Compensation amounts for lost or damaged equipment are charged according to the fee scale and criteria specified by the respective service provider (telecom carrier or device supplier).

5. Pick-up and Return

Prepaid SIM Card (or Pick-up eSIM): Picked up at designated locations provided by the telecom provider; no return is required after use.
Pocket WiFi: Picked up at designated locations provided by the supplier and must be returned to the designated location at the end of the rental period.
Prepaid eSIM: Received online via email or QR code voucher, requiring no physical pick-up or return.

6. Privacy Policy

All personal data provided by customers during the rental or usage of prepaid eSIMs, SIM cards, or Pocket WiFi will be protected in accordance with relevant privacy laws.
Customer data stored by NKS will be used strictly for contractual fulfillment, service provision, and informing customers about related products.
Marketing communications (e.g., via email) are provided based on customer consent, which can be revoked at any time.
To revoke consent, customers must submit a request in writing to NKS specifying the affected email address.
NKS strictly complies with the Personal Information Protection Act and relevant telecommunication privacy guidelines of South Korea.

7. Liability and Warranty

- NKS is not liable for damages arising from temporary unavailability or interruption of services, except in cases of gross negligence by NKS.
- NKS provides no guarantee for the constant, uninterrupted availability of services.
- NKS will make best efforts to maintain maximum service quality.
- If the product (prepaid eSIM, SIM card, Pocket WiFi) itself is defective, NKS will replace it promptly and will refund or waive charges for the specific days of non-usability caused by NKS.