1. Policy Scope & Applicability

Our store applies distinct exchange and refund policies based on the characteristics of digital and physical wireless products (eSIM, Pickup SIM, Delivery SIM, and Pickup Pocket WiFi) as follows.

2. Return & Refund Conditions by Product Type

① eSIM (Digital Product)

A. Before Issuance: 100% immediate refund available before the QR code is sent after purchase.

B. After Issue / Activation / Registration : Due to the nature of eSIMs, refunds and exchanges are not possible once the QR code is scanned or registered, as it cannot be reused. (Excluding product defects such as local network outages.)

② Physical SIM Card - Store / Counter Pickup

A. Cancellation Before Departure: 100% refund with no cancellation fee if canceled at least 1 day prior to the departure (pickup) date or in case of non-pickup.

B. After Pickup / Activation: Simple change of mind refunds are not accepted once the package is damaged, the PIN is removed, or activation is completed.

C. Service Defects: In case of service defects or malfunctions during use, immediate replacement or refund will be processed upon confirmation by local customer support.

③ Physical SIM Card - Delivery

A. Change of Mind: Returns are accepted within 7 days of receiving the product, provided the package remains unopened and undamaged. (Round-trip shipping fee of KRW 6,000 is borne by the customer.)

B. After Activation / PIN Removal: Refunds or returns are not allowed once the SIM card is detached from the frame or activated.

C. Return Requirement: Physical SIM cards do not need to be returned after use.

④ Pocket WiFi (Rental Device)

A. Cancellation Before Departure: 100% refund with no cancellation fee if canceled at least 1 day prior to the departure (rental) date or in case of non-pickup.

B. Device Return: Devices and accessories must be returned to the designated location or via courier within 2 days after returning to your home country. (A loss fee will be charged if not returned.)

C. Service Defects: In case of service defects or malfunctions during use, immediate replacement or refund will be processed upon confirmation by local customer support.

3. Refund Processing Time and Fees (Common Policy)

A. Refund Processing Time: Refunds will be processed within 1–2 business days after return verification or cancellation approval.

B. Credit card cancellations may take an additional 3–5 business days depending on the card issuer.

C. Restocking Fee: Free for all products (KRW 0).